Cupcake went next. Unfortunately, Cupcake’s paperwork was not in order. She was not microchipped. The vet might have overlooked that, but it got worse. The latest rabies vaccination information was there, but not the information on the 2 previous vaccinations. The “killer,” though, was that the test results from Cupcake’s rabies titer did not come through. Long story short, Cupcake is quarantined to the ship for the duration of our stay in Hawaii. No grass for her.
Cupcake’s human father was frustrated and angry, and thought the cruise line should have informed him.
Bottom line, it is not the cruise line’s problem. If you want your service dog to be able to get off the ship with you, you need to do the leg work personally with the governmental authorities. Check the website, call them, email them and get confirmation that you have all the paperwork and tests complete. Then, also, inform the cruise line of what you have done and sent. It is all up to you!
To finish the story, Riley’s paperwork was in order and he had a wonderful time, especially in the rain in Hilo. Riley’s human mom told me of their past experience of how they were set to go on a cruise that stopped in Samoa (a U.S. territory). Riley was confirmed by the cruise ship to go. She told me that when she checked with the Samoan governmental authorities about clearing Riley to disembark, she was advised that if Riley got off the ship, he would be confiscated and destroyed. (Even though a U.S. Territory, evidently they do not have to comply with the ADA). Anyway, unsurprisingly, they did not go on that trip.
Special thanks to the awesome port agent, Paul, from Transmarine. I met him two years ago on our first cruise to Hawaii with Asta. He did a lot to train me on this process. Just saw him again on this trip. Alas, all of us may not be so lucky to have such a fellow help us through every time.